Forum - Tech Help - please help - Messages http://www.muvizu.com/Forum/topic2473-please-help.aspx Forum - Tech Help - please help - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Wed, 27 Mar 2013 18:21:45 GMT Wed, 27 Mar 2013 18:21:45 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from TheChesterfieldTutor Wed, 27 Mar 2013 18:21:45 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from simonheffer

Simon]]> Wed, 27 Mar 2013 16:51:04 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from HayManMarc http://muvizu.com/forum/topic2567-error-upon-install.aspx

After you have it installed, you cannot upgrade to a newer version or you'll start getting the error again. But at least you'll be able to Muvizu. Also, you won't need to reinstall the three extras (DirectX, c++, .net), but you must make sure to uninstall the errored Muvizu first.

Good luck and I hope it works for you.
edited by HayManMarc on 27/03/2013]]> Wed, 27 Mar 2013 03:34:01 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from TheChesterfieldTutor
I've installed the .NET framework separately from the Muvizu installation, because my laptop refuses to go online, so I'm currently downloading missing files, etc. on another machine and porting them over by USB thumb drive. Tedious, but hey, what can you do?

The error message I keep getting is this: "An error has occurred: Unable to load DLL 'UE3Engine.dll': This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem. (Exception from HRESULT: 0x800736B1)

OS: MS Windows XP Professional, SP3
Computer: 1.60 GHz, 1.99 GB of RAM
Physical Address Extension

I'll probably have to commandeer my son's more up-to-date laptop in his protracted absence, running Windows 7, but that's not an ideal long-term solution.

Any clues?]]> Tue, 26 Mar 2013 22:59:28 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from Marco_D
Glad that are able to enjoy Muvizu

If anything else comes up, please let us know.

Cheers,
Marco
edited by Marco_D on 08/02/2013]]> Fri, 08 Feb 2013 10:14:25 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from markan Lev_Dynamite wrote:
In addition to the specs Marco asked for, could you please also make sure you send us every word of the error message you are receiving, in full? I'm specifically curious if it says anything about "ue3Engine.dll" in there...? Your error sounds similar to some others I have heard about that we've not really been able to suss out the root of, and it's very interesting if you're having the same error but are managing to get the 32-bit version to work!


I do NOT have this "ue3Engine.dll", only HRESULT : 0x8007000B.]]> Thu, 07 Feb 2013 20:52:08 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from markan Marco_D wrote:
Hi Markan,

Glad that at least one of the versions is working for you.
I can't really see a problem there. It seems you have everything required to run Muvizu.

Can you tell us what system do you have, like:
- CPU
- Ram memory
- Graphics card, etc?

Make sure you watch a few tutorials so you can see what Muvizu can do

Cheers,
Marco



Hi Marco - my configuration is -
motherboard - ASROCK P55 EXTREME 4 SOCKET 1156
CPU - INTEL i5 650
gpu - MSI HAWK NVIDIA GEFORCE GTX 460 1 GB GDDR 5
HDD - WD CAVIARBLACK 640 GB SATA 3
RAM - KINGSTON 1600MHZ 4 GB

I will watch the tutorials , and I hope I will learn something )))
Firs I have to learn how to use the program and then I ´ll know if it is functioning correctly, but for now I think everything is ok.
]]> Thu, 07 Feb 2013 20:49:50 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from Lev_Dynamite Thu, 07 Feb 2013 12:40:08 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from Marco_D
Glad that at least one of the versions is working for you.
I can't really see a problem there. It seems you have everything required to run Muvizu.

Can you tell us what system do you have, like:
- CPU
- Ram memory
- Graphics card, etc?

Make sure you watch a few tutorials so you can see what Muvizu can do

Cheers,
Marco]]> Thu, 07 Feb 2013 12:06:39 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from markan - Direct X 9
- .NET Framework version 4
- C++ Redistributable 2010 SP1 and I dowloaded from your website. The version of Muvizu in"?" is 32 bit. However, the program is work very well.
I am yust a begginer and I dont now what Muvizu can do. allso ,I hope the Muvizu in my computer will not broke. )))
We will see.....
Thanks for everything Marco.
what's your comment???????]]> Wed, 06 Feb 2013 18:14:13 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from Marco_D
Don't worry about your English, I totally get what you mean.

That's is very strange, if your Windows is 64bit it should allow Muvizu 64 to work as well.

Did you download from our website? Also, which version are you running?
You can see that by clicking on the "?" icon and selecting About. A window will appear with the version on the bottom.

Thank you in advance.

Cheers,
Marco
edited by Marco_D on 06/02/2013]]> Wed, 06 Feb 2013 12:53:17 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from markan Wed, 06 Feb 2013 12:14:34 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from Marco_D
Can you tell us what anti-virus you are using?
Some anti-virus have been messing with Muvizu installations.

Also, please make sure you install the following components, they are required for Muvizu to function properly:

- Direct X 9, June 2010 version or later, available here
- .NET Framework version 4 or higher, available here
- C++ Redistributable 2010 SP1, available here (32 bit) or (64 bit)

Cheers,
Marco
edited by Marco_D on 06/02/2013]]> Wed, 06 Feb 2013 10:16:58 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from markan Tue, 05 Feb 2013 14:54:30 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from Marco_D
Sorry to hear that you are having problems with Muvizu.

That sounds like a bad install. I believe the installers wasn't fully downloaded.
Please use a download manager program, (like FlashGet) to ensure the installer is fully downloaded to your PC.

Let us know if you need further assistance on this matter.

Cheers,
Marco]]> Tue, 05 Feb 2013 14:11:28 GMT http://www.muvizu.com/Forum/topic2473-please-help.aspx Message from markan Tue, 05 Feb 2013 13:52:32 GMT