http://www.muvizu.com/Forum/topic3742-unable-to-upgrade.aspx Forum - Tech Help - Unable to Upgrade - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Mon, 21 Jul 2014 20:10:13 GMT Mon, 21 Jul 2014 20:10:13 GMT http://www.muvizu.com/Forum/topic3742-unable-to-upgrade.aspx Mon, 21 Jul 2014 20:10:13 GMT http://www.muvizu.com/Forum/topic3742-unable-to-upgrade.aspx
Many thanks for your reply.

I have received an acknowledgement this morning to my support request - so I expect I'll hear something on Monday.

Thank you for your consideration,
regards
Alan]]> Sat, 19 Jul 2014 13:40:39 GMT http://www.muvizu.com/Forum/topic3742-unable-to-upgrade.aspx Welcome to the Forum!
I don't know how to fix this problem, but if you sent the ticket less than 20 hours ago, you might need to wait until Monday for a reply because the staff do not work weekends.
edited by MrDrWho13 on 19/07/2014]]> Sat, 19 Jul 2014 12:59:41 GMT http://www.muvizu.com/Forum/topic3742-unable-to-upgrade.aspx
I have been trying to complete the upgrade to "plus" - using the built in Licence Manager but can't get past the order confirmation page.
I am getting an error message which reads "Sorry, an unexpected error has occurred. Our engineers have been notified of the issue. Please try again later".
I have raised a support ticket and also sent an email to support - but not had any reply.
Is there any other way to purchase the licence?

Thanks in advance for any advice.

Regards
Alan]]> Fri, 18 Jul 2014 17:56:29 GMT