Forum - Characters - Some appearance options remained locked - Messages http://www.muvizu.com/Forum/topic5415-some-appearance-options-remained-locked.aspx Forum - Characters - Some appearance options remained locked - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Tue, 12 Jan 2016 22:17:20 GMT Tue, 12 Jan 2016 22:17:20 GMT http://www.muvizu.com/Forum/topic5415-some-appearance-options-remained-locked.aspx Message from MrDrWho13 BrianDunning wrote:
I have one character whose edit options offer Costume > Labcoat, but there is a padlock icon over it. I click on it and the "Purchase Content" options are:
"Buy" - which takes me to the website where it says "You have previously purchased this product from us. Thank you."
"Activate" - which goes through the Activating process and says "Congratulations!" and then I can Close.
But the padlock icon still remains -- I can't find any way to get past it and use the labcoat.

Make sure you've purchased this content pack: http://www.muvizu.com/Pack/13/Chemistry-pack
If you have, and going to File-->licence manager-->activate doesn't fix the problem, contact support: http://www.muvizu.com/Support]]> Tue, 12 Jan 2016 22:17:20 GMT http://www.muvizu.com/Forum/topic5415-some-appearance-options-remained-locked.aspx Message from BrianDunning "Buy" - which takes me to the website where it says "You have previously purchased this product from us. Thank you."
"Activate" - which goes through the Activating process and says "Congratulations!" and then I can Close.
But the padlock icon still remains -- I can't find any way to get past it and use the labcoat.]]> Mon, 11 Jan 2016 22:47:01 GMT