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glasgowjim - all messages by user

2010/8/11 16:08:10
A simple Muvizu promo Nice one Kaynine - I am looking forward to seeing what you can do with a more powerful pc
2010/8/11 16:01:10
Re: FireWall Blockage Hi Phunky,

What antivirus software are you using? Did this error come up before or after install?

Take care,
-Jim.
2010/8/11 15:10:20
Uploading video and it showing on site. Hi jamspencer,

All videos that are uploaded to Muvizu are manually moderated - this occurs during office hours (Mon-Fri 9:30-5:30). Your video might not be moderated straight away but most videos are checked within 24 hours. If you upload at the weekend or outside office hours then it could be a bit longer.

The other reason that a video might not appear on the site is that if YouTube detects copyrighted music the syndication option is turned off automatically meaning that it isn't available to other websites.

If you have any other questions or problems feel free to ask.

Take care,
-Jim.
edited by glasgowjim on 8/11/2010
2010/8/11 14:50:51
Trouble 'logging in' with the app Thanks Conan, I appreciate that.

Take care,
-Jim.
2010/8/11 14:23:35
flashpage Hi mervynprince,

Sorry you are having trouble with Muvizu - most people who have had problems getting Muvizu to start have been able to fix it by updating their Direct X 9 files at: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

Even if you have Direct X 10 or 11 the Direct X 9 files still need to be updated as the DX 8, 9, 10 and 11 files are all independent of each other.

If that doesn't work please let us know.

Take care,
-Jim
2010/8/11 14:11:02
Trouble 'logging in' with the app Hi Shane,

The files have been uploaded to FileFront, which doesn't have a cap on the number of downloads.

I have also changed them to self-extracting archives which should be easier to use:


Windows 7 and Vista:

http://www.filefront.com/17189470/Muvizu Cache - Vista and 7.exe

Windows XP

http://www.filefront.com/17189468/Muvizu Cache - XP.exe

If you have any problems or questions please let me know.

Take care,
-Jim
2010/8/11 12:09:21
Can't get it to run Hi CrimsonBronx,

I have posted a possible work around for people with below-spec graphics cards at: http://www.muvizu.com/Forum/topic269-error-msg--first-time-running.aspx#post422

It's isn't guaranteed to work but it's the only way, other than upgrading your card, that your machine will have a chance of running Muvizu.

And please remember that any 3rd party software is used at your own risk.

Take care, and if you try the work-around please let me know if it works.
-Jim.
2010/8/11 12:03:43
An 'Announcements' thread for administrators only Hi Kaynine,

That's a pretty good suggestion - we are currently in the process of looking at the forum layout and we will certainly explore your idea.

Take care,
-Jim
2010/8/11 12:00:12
inimum machine spec Toonarama must have posted while I was typing my response
2010/8/11 11:58:47
inimum machine spec Hi again Kaynine,

The only two things that are missing when you are working offline:

The option to upload to YouTube directly from Muvizu
The ability to use uploaded pictures directly from Muvizu- when you are logged in Muvizu can use images that you have uploaded to the website.

There are a few ways to increase your performance, depending on your operating system and processor.

All Operating Systems, all processors:

Make sure you have as much free space on the hard drive as possible and that it has been Defragmented recently.
You can access it by going to My Computer and Right-Click on the hard drive then go to Tools then Defragment.

All Operating Systems, all processors:
Reducing the number of programmes that are running when you start Windows - this can be done in many ways but the simplest that I have found is by using the programme "Spybot - Search and destroy" (which is also quite a good spyware scanner) it can be found at: http://download.cnet.com/Spybot-Search-amp-Destroy/3000-8022_4-10122137.html

If do give it a try you would probably want to disable the installation of Tea Timer and SDHelper as AVG already performs the job that they do.

Once it's installed and updated you can access Advanced Mode by going to Mode>Advanced Mode, from there if you click on Tools then System Startup you can choose which programmes run at launch.

I deselect all programmes that I recognise as not needed at launch and if there are any that I don't know I Google them to see if they are necessary, but please be careful and remember that any third party software is used at your own risk.

Windows 7 and Vista, all processors

Windows 7 and Vista can have their performance increased by closing the Windows side bar and by disabling Windows Aero.

Close Side Bar:
The following tutorial is pretty easy to follow:
http://www.tutorialized.com/view/tutorial/How-to-close-or-exit-Sidebar-in-Windows-Vista-%7BTutorial-for-beginners%7D/27223

Disable Windows Aero:
This is also a pretty decent tutorial:
http://www.howtogeek.com/howto/windows-vista/disable-aero-on-windows-vista/

AMD Processor, all operating systems
AMD/ATI released a tool that closes down all background programmes for people using an AMD processor (unfortunately they haven't released a version that works with Intel) it's pretty simple - you download it from http://game.amd.com/us-en/drivers_fusion.aspx?p=1 and you should simply have to click on the centre of the big grey button that appears in order to close all of your background applications. Again, all 3rd party software is used at your own risk.

This isn't an exhaustive guide on getting the most performance out of your pc, but it is a guide to some of the things that I have done in the past.

Take care,
-Jim
edited by glasgowjim on 8/11/2010
2010/8/11 10:53:08
Scale Hi again Than,

Non-uniform scaling is being worked on - it's something that the Devs have wanted for a while but it has a nasty habit of crashing the application.

I couldn't even give a rough timeline for this as it's a pretty complex issue.

If you have any other suggestions or feedback, please let us know.
Take care,
-Jim.
edited by glasgowjim on 8/11/2010
2010/8/11 10:46:27
Dracula Teeth Hi Chris,

The Tutorial videos are a little out of date as there have been quite a few changes over the last two months - the ability to use Teeth decals was actually removed as it was causing problems with other areas of the programme.

There are no current plans to put them back in, but they art team may look at it at a later date.

Take care,
-Jim.
2010/8/11 10:42:36
Revised Competition Rules Hi again Mick,

Having the .set file would be better, as it would allow us to use the high-res version for promos and such.

Unfortunately the Raindance organisers have let us know that any work must be unpublished - so anything that has been posted as public on the site cannot be submitted.

This means that any videos submitted for Raindance need to be marked as private.

Sorry for giving you the wrong information earlier - I came on here as soon as I found out.

Take care,
-Jim.
2010/8/11 10:37:26
Competition rules re soundtrack glasgowjim wrote:
Hi Mick,

I have just double-checked and you can submit videos that you have already made, but we would ask that if you didn't upload them in 1280x720 resolution could you please do so, as the higher the resolution the better it will look on a cinema screen .

Take care,
-Jim


Hi Mick,

I have just been informed by the Raindance people that any submissions to their festival must be unpublished and as such can't have been on our website before.

We only found that out this morning, so if you are going to submit a video for Raindance you will need to mark it as private so that it doesn't get published on the site.

Sorry for the confusion.

Take Care,
-Jim
2010/8/10 17:35:12
RE: Help in Logging In! Hi robleylives,

Sorry you are having trouble logging in, are your characters and objects missing as wel? Some users are reporting both issues as Muvizu needs to connect to the internet the first time that you launch the application in order to build a list of Objects and Characters - if your PC is not connected to the internet or Muvizu is being blocked by a firewall then it will not be able to build a list of characters.

Allowing Muvizu through your firewall:

The programmes Muvizu.exe and Launcher.exe need to be added to the list of allowed programmes. They can be found in C:\Program Files\Muvizu\Binaries or C:\Program Files (x86)\Muvizu\Binaries if you have a 64-bit operating system.

I will post the workaround for missing characters just in case:

While allowing Muvizu through your firewall has fixed this issue for most people some users have been unable to get Muvizu to connect to the internet at all, meaning Muvizu cannot build the list of characters. We are investigating this issue but you should be able to manually create the required files by downloading these fixes:

Windows 7 and Vista:

http://www.filefront.com/17189470/Muvizu Cache - Vista and 7.exe

Windows XP

http://www.filefront.com/17189468/Muvizu Cache - XP.exe


You are still able to use the vast majority of features when running Muvizu offline - although you will have to upload any videos you make through the web site as you will not be able to upload them through the application.

Please let me know if you have characters and objects, and if this fix works

Take care,
-Jim
edited by glasgowjim on 8/10/2010
2010/8/10 17:00:26
Can't make movie Hi Richard,

We thought it may have been caused by your machine not being able to generate the list of codecs - but given the fact that you got the list ok and have no broken codecs it must be something else.

The Devs are working on it Richard - as soon as they have something I will let you know.

Just a couple of general questions though:
Can you save the .set file ok?
Have you tried running Muvizu as an Administrator?

Take care,
-Jim
2010/8/10 15:29:17
Competition rules re soundtrack Hi Mick,

I have just double-checked and you can submit videos that you have already made, but we would ask that if you didn't upload them in 1280x720 resolution could you please do so, as the higher the resolution the better it will look on a cinema screen .

Take care,
-Jim
2010/8/10 14:56:13
Can't make movie Hi again Richard, thanks for getting that - it shows us that your operating system can call up the list of codecs with no problems. I will also compare it to the codecs that our Windows 7 machines have.

Just found out that the K-Lite pack includes a utility for detecting broken Codecs (wish I had known about that earlier) - if you go to to Start > K-Lite Codec Pack > Tools > K-Lite Codec Tweak Tool you can use it.

Make sure the only check-box selected is the "Detect Broken codecs and filters - other fixes"
Click Next
Select all check-boxes
Click Next
Click Yes for any fixes (could be quite a few - I ran it myself and got about 6 broken codecs)
Click Finish
Cross Fingers
Try Muvizu again

Please let me know how you get on,
-Jim
edited by glasgowjim on 8/10/2010
2010/8/10 11:58:53
Trouble 'logging in' with the app Glad to hear it Conan, hope you enjoy using Muvizu.

Just one quick question - is it the 64-bit or 32-bit version of Vista on your machine?

Take care,
-Jim.
2010/8/10 11:46:48
Can't make movie Hi again Richard,

Could you post a list of your installed video codecs please? You can access it by doing the following:

Open Windows Media Player
Go to Organise > Layout and Left-Click on "Show Menu Bar"
Go to Help on the Menu Bar
Left-Click on "About Windows Media Player"
Left-Click on "Technical Support Information"
Scroll to the bottom and you will see the list of Video Codecs.

If you have any trouble finding this data please let us know,
-Jim.
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.