Forum - Characters - Missing characters and objects - Messages http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Forum - Characters - Missing characters and objects - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Fri, 20 Aug 2010 10:06:42 GMT Fri, 20 Aug 2010 10:06:42 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from glasgowjim OwenC1993 wrote:
i cant find characters its blank is there a way to make them come on.


Hi Owen, sorry you are having trouble with Muvizu.

The programme needs to connect to the internet the first time that you launch the application in order to build a list of Objects and Characters - if your PC is not connected to the internet or Muvizu is being blocked by a firewall then it will not be able to build a list of characters.

Allowing Muvizu through your firewall:

The programmes Muvizu.exe and Launcher.exe need to be added to the list of allowed programmes. They can be found in C:\Program Files\Muvizu\Binaries or C:\Program Files (x86)\Muvizu\Binaries if you have a 64-bit operating system.

While allowing Muvizu through your firewall has fixed this issue for most people some users have been unable to get Muvizu to connect to the internet at all, meaning Muvizu cannot build the list of characters. We are investigating this issue but you should be able to manually create the required files by downloading these fixes:

Windows 7 and Vista:

http://www.filefront.com/17189470/Muvizu Cache - Vista and 7.exe

Windows XP

http://www.filefront.com/17189468/Muvizu Cache - XP.exe

Take care,
-Jim.]]> Fri, 20 Aug 2010 10:06:42 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from OwenC1993 Thu, 19 Aug 2010 22:10:24 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from glasgowjim
1. To build the list of characters and objects after a fresh install
2. To download an update
3. To use pictures from a shared project Assets folder on the Muvizu website
4. To upload videos to YouTube directly from the application

Take care, and enjoy using Muvizu - if you need any more help just post on here - it's checked frequently.
edited by glasgowjim on 7/23/2010]]> Fri, 23 Jul 2010 09:45:22 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from Mach Do I have to be online all the time I start it or just one time after installing it?]]> Thu, 22 Jul 2010 17:14:05 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from glasgowjim
Have fun with the app, and if you have any other questions, problems or suggestions just let us know.
-Jim.]]> Thu, 22 Jul 2010 16:44:12 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from blaineremer edited by blaineremer on 7/22/2010]]> Thu, 22 Jul 2010 15:52:57 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from glasgowjim
http://www.muvizu.com/Portfolio/ContentDisplay.aspx?typeID=1&mediaID=3774&userid=3103]]> Thu, 22 Jul 2010 14:20:47 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from glasgowjim
I was hoping to get some more info from you if that's ok;

Is this the first time that you have installed Muvizu?
If so, did you download the installer after the 28th of June?
Is the computer connected to the internet when you run Muvizu after installing it?
When you run Muvizu the launcher window appears on the top left of the screen (this may happen very quickly, depending on the speed of your processor) - does it say "Downloading Remote Manifest....Done" or "Downloading Remote Manifest....Failed"?
Is Muvizu currently blocked by a Firewall?

Thanks again,
Jim.
edited by glasgowjim on 7/22/2010]]> Thu, 22 Jul 2010 14:13:50 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from glasgowjim
The first time that you run Muvizu it connects to a database in order to generate the list of Characters and Objects, but at the moment there appears to be an issue with that connection.

We are looking into it and will update you when there is any more news.

Thanks for letting us know,
Jim.]]> Thu, 22 Jul 2010 13:30:26 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from blaineremer I'm using windows 7 (X64) with ATI Mobility Radeon HD5870]]> Thu, 22 Jul 2010 07:23:11 GMT http://www.muvizu.com/Forum/topic256-missing-characters-and-objects.aspx Message from Mach When I try to create a character or objects they don't show up. The list of characters as well objects
is empty (no picture is shown to select)
Other parts of the Craete menu work ok.
As well if I load a new scene, most scenes are empty (except the camera), some scene show
some objects but not all.

I'm using Win7 (x64)
NVIDIA® GeForce® GT 330M GPU

Hope there is an easy way to fix that problem.
Thank you for your help.]]> Wed, 21 Jul 2010 15:00:12 GMT