Forum - Tech Help - Issue with Commercial License - Messages http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Forum - Tech Help - Issue with Commercial License - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Fri, 29 May 2015 16:01:35 GMT Fri, 29 May 2015 16:01:35 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from Valero ]]> Fri, 29 May 2015 16:01:35 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from Valero
http://www.muvizu.com/Wiki/wiki/132/troubleshooting-w0-error-when-upgrading-to-play

but has this problem be resolved or addressed by Digimania?, specially since some of us paid the steep price for a license as soon as Muvizu became commercialized. ]]> Thu, 28 May 2015 18:30:22 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from Valero Please help. I've paid good money for this software to have this problem with it.
edited by Valero on 28/05/2015
edited by Valero on 28/05/2015]]> Thu, 28 May 2015 00:53:29 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from video567 Tue, 17 Mar 2015 02:10:17 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from Danimal mysto wrote:
My license number was already in place. Was I just lucky?

Not just you, Mysto, the same happened for me. I was all set to paste in my license number, but it was already there.]]> Tue, 03 Mar 2015 11:03:31 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from IanS toonman wrote:
Today i download new muvizu and reinstall it, then i lost my license for Muvizu + please let me know. Thanks

If you've still lost your licence, toonman, get it touch and we'll be happy to send you it on again: http://www.muvizu.com/Support]]> Tue, 03 Mar 2015 09:54:49 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from mysto Tue, 03 Mar 2015 03:29:45 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from bigwally toonman wrote:
Today i download new muvizu and reinstall it, then i lost my license for Muvizu + please let me know. Thanks


I had a similar situation, couldn't find my license number as well. I downloaded and installed it anyways (to the same location on my compute) and the license was already activated. I then found the e-mail with the license number on my e-mail site, filed under "spam". I'm sure that Muvizu will have your number on file. You just need them to resend it to you (as long as your e-mail account hasn't changed).]]> Tue, 03 Mar 2015 02:43:21 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from toonman Tue, 03 Mar 2015 00:14:10 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from fazz68 ]]> Sun, 22 Dec 2013 13:18:35 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from Wizaerd toonarama wrote:
It might be worth trying Ziggys tip of copying the code into a text file first and then into the program



Unfortunately, I had already tried that to no avail. I also tried re-booting, then copying and pasting the activation code from Notepad, also to no avail.
edited by Wizaerd on 21/12/2013]]> Sat, 21 Dec 2013 21:40:46 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from toonarama Sat, 21 Dec 2013 21:30:17 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from Wizaerd toonarama wrote:
Wizaerd wrote:
I just tried activating my copy today, and get the same issue, Error Code: W0 (actually I don't know if it's a O or a 0)... Sent support request, and now I wait... and wait... and wait...


Unfortunately they have closed down for Xmas so unless someone is monitoring the forums you may need to be patient although others have had this issue so it may be worth a search through the forums



It's really unfortunate that they don;t have someone handling support. I won't be able to create my XMas movie, with my FBX assets. And several of the sets I want to use (from the gallery here and what is shown in the startup) because it requies the higher licensing. ARGH!!! I can't even load the Prison set, which should be part of the basic package...
edited by Wizaerd on 21/12/2013]]> Sat, 21 Dec 2013 21:24:47 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from toonarama Wizaerd wrote:
I just tried activating my copy today, and get the same issue, Error Code: W0 (actually I don't know if it's a O or a 0)... Sent support request, and now I wait... and wait... and wait...


Unfortunately they have closed down for Xmas so unless someone is monitoring the forums you may need to be patient although others have had this issue so it may be worth a search through the forums]]> Sat, 21 Dec 2013 21:11:45 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from Wizaerd Sat, 21 Dec 2013 20:30:55 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from rockroaster
I did however notice that there are 2 folders that are supposed to exist (per the support team) called "License", and "LicenseTesting"; however the "License" folder does not exist, and the "LicenseTesting" folder is empty, so my guess is those have something to do with it, but I have no idea what.

My head hurts.]]> Thu, 19 Dec 2013 15:53:05 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from ziggy72


When I tried to first activate my copy of Play+, I copied the code from the email and nothing happened in the program. I pasted the code into the box - still nothing. No code. After several minutes of head scratching, discovered that I could paste the code into a notepad text file, so copied THAT code and voila - Muvizu could see it, registered okay, all good. I am using (MS Office) Outlook, and it seems it does things to copied text, probably for some subtle privacy protection reason, which screws up the process - whichever email client you're using, trying pasting the code into a text document and copy that one instead (making sure it matches what was sent, and your client hasn't stuck in something extra).


Next culprit could be whichever firewall/AntiVirus combination you're using blocking the code when Muvizu is trying to send it back home. Can't offer much advice there since I don't know what you've got, but worth investigating. Also, if you're not running the PC in admin mode, try running Muvizu 'As Administrator'. Can't hurt


Next step after that is banging your head repeatedly off the computer until your blood destroys it, sorry to say. But hopefully it wont come to that - hope any of this helps.]]> Thu, 19 Dec 2013 15:37:41 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from rockroaster
The eror comes when I try to submit the code. After clicking on the "?" in the upper right corner and copying the code I receive in my email, I click on enter code, at which point the code gets copied into the entry box, I hit the activate button, and it tries to activate. Then, it comes up in that same box, and says "error! There was an eror upgrading your copy of Muvizu: Play. If this problem persists, please contact us." Then it give me in the corner of that same box an "Error Code" of W0.

So it's not letting me upgrade to the commercial version, which I need to do in order to make my video public for use within our company.]]> Wed, 18 Dec 2013 20:38:58 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from ziggy72 ]]> Wed, 18 Dec 2013 20:30:05 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from rockroaster
Thanks for your input! I will update the thread if I get an answer... Still curious if anyone else has had this issue, and what they needed to do to fix it?]]> Wed, 18 Dec 2013 19:51:16 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from urbanlamb Wed, 18 Dec 2013 19:44:35 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from rockroaster
Very frustrated.]]> Wed, 18 Dec 2013 19:30:47 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from urbanlamb http://muvizu.com/Support


i have not tried it myself but i assume this leads to their zendesk which they installed recently.]]> Wed, 18 Dec 2013 19:28:23 GMT http://www.muvizu.com/Forum/topic3288-issue-with-commercial-license.aspx Message from rockroaster
Anyone have any suggestions? Anyone else have this same issue?]]> Wed, 18 Dec 2013 18:01:41 GMT