Troubleshooting

The most common problems users encounter when using Muvizu:Play are here:

Licence Activation

1. I am trying to activate Play+ and I get a W0 error code

2. I am trying to activate Play+ and I get a W2 error code

3. I am trying to activate Play+ and I get a E2 error code

4. I am trying to activate Play+ and I get a "Licence key not detected" error message

5. I am use a proxy to connect to the internet, but I can't activate Muvizu:Play+

Download and install

1. I am trying to run Muvizu:Play but I get a "Unable to load muvizu.dll" error message

2. I am trying to download Muvizu:Play but the download fails

3. How do I download Muvizu:Play

4. Is my computer able to run Muvizu:Play

Video Rendering

1. I am rendering videos but the file size is massive

2. I am rendering videos but the effect is broken

Muvizu.com Account

1. I want to delete my Muvizu.com account

2. I want to stop all future emails from Muvizu.com

Mac Version

1. Can I run Muvizu on a Mac?

General Help

1. What Drivers and other system software do I need?
2. How do I send my computer specifications?
3. Rosie, Hero and Villains characters won't stand up
4. Rosie, Hero and Villains characters won't hold objects
5. Muvizu:Play runs really slowly of me. What can I do?