Site Search
Join Muvizu
Messages in this topic - RSS

Home ? Tech Help ? Problem Making Video

the topic is closed
16/01/2012 21:53:35

atinybitlower
atinybitlower
Posts: 3 		Hi:

After I uploaded the update for some reason about half way during the make video process I receive an error message "Unable to make video, unknown error." Can anyone provide a solution?

Thanks
Mike
permalink
17/01/2012 09:54:56

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		atinybitlower wrote:
Hi:

After I uploaded the update for some reason about half way during the make video process I receive an error message "Unable to make video, unknown error." Can anyone provide a solution?

Thanks
Mike



Hi Mike,

Can you send the following infomation to bugs@muvizu.com and I'll take a closer look into this issue for you.

1. The set file you are working on
2. Go to the ? icon on the top right hand side of Muvizu and click on About then click the "System info" button, click Copy and then paste it into an email (this will let me see the version of Muvizu you are using and your computers spec in case that has anything to do with it).
3. Could you give a brief description of what you were doing? Adjusting timeline markers, etc.
4. Did you use the patch posted on the forum's yesterday or are you using just the released version from the 10th of January?

Cheers,
Jamie.

--
Direct, don't animate!
permalink
the topic is closed

Home ? Tech Help ? Problem Making Video

About

Media

Legal

Muvizu

Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.