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Home ? Tech Help ? Fatal Error! when importing Audio

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09/05/2012 15:57:47

ichilver
ichilver
Posts: 15 		Hi

Trying to add Audio for Dialog and when I try importing the WAV or MP3 I get the following error.

Fatal Error
Address = 0x7710742d (filename not found)
Address = 0x7710719a (filename not found)
Address = 0x771073d5 (filename not found)
Address = 0x76309c46 (filename not found)
Address = 0x666a38bb (filename not found)
Address = 0x10dd0004 (filename not found)
Address = 0x10d7ea6e (filename not found)
Address = 0x10e6c0f1 (filename not found)

And then it just crashs and quits.

Any ideas???

I'm currently running MuvizuSetupDXDotNet_2011.09.20.01R because MuvizuSetupDXDotNet_2012.01.10.01R just seems to eat CPU and sits at 99% CPU all the time.

Running Vista 32Bit fully service packed.

Regards

Ian
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09/05/2012 16:24:04

Marco_D
Marco_D
Posts: 582 		Hi Ian,

Which software are you using to create the audio files? Or is it a file you grabbed on the internet?

Usually my advice for all Muvizu users is to grab audacity. http://audacity.sourceforge.net/download/
Then just grab the mp3 exporter - http://audacity.sourceforge.net/help/faq_i18n?s=install&i=lame-mp3

All you have to do is open the file with Audacity and then export it to mp3. It should run smoothly with Muvizu afterwards.

There is a lot of variables to have in account while using an audio file. This way you will ensure you don't get any problems.

We are not aware of any issues with audio, so I'll say that maybe the audio file you are trying to import is not compatible due some weird setting (bitrate for example).

I hope this helps.

Cheers,
Marco
edited by Marco_D on 09/05/2012
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09/05/2012 16:28:25

ichilver
ichilver
Posts: 15 		Hi

Yes. I'm using Audacity (latest version as of yesterday when I downloaded it)

I've export to WAV and export to MP3 but same thing.

The audio track plays fine in media player and MediaMonkey so I don't think there is anything wrong with the track.

I've tried a completely different audio file (downloaded) and that does the same thing.

Any other ideas? :-/

Ian
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09/05/2012 16:36:17

ichilver
ichilver
Posts: 15 		*** Update ***

If I create a New Empty set and import the audio its fine.

However if I use the set I've created it fails.

How do I fault find whats in my set?

Ian
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09/05/2012 16:37:53

ichilver
ichilver
Posts: 15 		Muvizu Info is below

System information:
System
------
OS: Windows Vista™ Business (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120305-0430)
.Net: v2.0.50727
DirectX: v10.0
CPU: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Physical memory: 2.9984 GB (420.4922 MB used)
Virtual memory: 1.9999 GB (848.0898 MB used)
Largest free block: 609.2500 MB
Page file: 6.1913 GB
Display device #1: \\.\DISPLAY1
Description: NVIDIA GeForce 210
Manufacturer: NVIDIA
Chip: GeForce 210
Memory: 1746 MB
Mode: 1280 x 1024 (32 bit) (60Hz)
Driver: 8.17.0012.9573
Display device #2: \\.\DISPLAY2
Description: NVIDIA GeForce 210
Manufacturer: NVIDIA
Chip: GeForce 210
Memory: 1746 MB
Mode: 1280 x 1024 (32 bit) (60Hz)
Driver: 8.17.0012.9573
Drive #1: C:
Model: ST3200820AS ATA Device
Capacity: 200038776832
Free: 45816647680
Drive #2: D:
Model: ST3200820AS ATA Device
Capacity: 200047001600
Free: 52764520448
Drive #3: U:
Model: WDC WD12 00UE-00KVT0 USB Device
Capacity: 120031477760
Free: 59680407552
Drive #4: E:
Model: SONY DVD RW AW-G170A ATA Device
Drive #5: Z:
Model: NR9606F PRC432I SCSI CdRom Device
Muvizu
------
Version: MZASS-v0.18b - build: 2011.09.20.01R (32-bit)
No. objects: 95
No. lights: 0
No. cameras: 3
No. effects: 0
No. characters: 2
Undo: 0 undo, 0 redo
Object resources: 90545 objects
Textures: 58.9527 MB
Animation: 285.7969 KB
Other: 22.2515 MB
Total: 81.4677 MB
Scene file: U:\Muvizu\Sets\MyOffice.set
History: MZASS-v0.15b - build: 2011.05.25.01R (32-bit)
History: MZASS-v0.15b - build: 2011.05.25.01R (64-bit)
History: MZASS-v0.15b - build: 2011.05.25.01R (32-bit)
History: MZASS-v0.17b - build: 2011.09.05.01R (32-bit)
History: MZASS-v0.18b - build: 2011.09.20.01R (32-bit)
Running for: 3 minutes, 7 seconds
edited by ichilver on 09/05/2012
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09/05/2012 16:56:35

ichilver
ichilver
Posts: 15 		More of an update.

With my set open the import of dialog fails. however if I remove the characters from the set it works until I then add a character back in, then I get the same fatal error.

My audio track is MP3 mono track at 96k bit rate. I've tried stereo, different bit rate, all nope.

Wierd how it works until I add a character in the set.


I've just tried a blank set with no character and import works, once again add a random character and bang (Fatal Error)

Very wierd....


Any ideas??

Ian
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09/05/2012 17:10:31

Marco_D
Marco_D
Posts: 582 		Hi Ian,

Sorry to hear that you are still having problems with this.

Can you send us the set and audio files to bugs@muvizu.com so we can have a look?

Cheers,
Marco
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14/05/2012 13:50:12

ichilver
ichilver
Posts: 15 		Hi
Is there any news on this problem?
I did as you requested on the 9th and email'ed the files over to you but since then I've heard nothing back.
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14/05/2012 13:57:03

Marco_D
Marco_D
Posts: 582 		ichilver wrote:
Hi
Is there any news on this problem?
I did as you requested on the 9th and email'ed the files over to you but since then I've heard nothing back.


Hi Ian,

I sent you an email, last Friday, with my latest finding.
Let me know if you want me to re-send it.

Cheers,
Marco
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14/05/2012 14:03:01

ichilver
ichilver
Posts: 15 		Yes please, I never received.

Not in my spam filter either :-(
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14/05/2012 14:12:36

Marco_D
Marco_D
Posts: 582 		Done, It's on its way

Cheers,
Marco
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14/05/2012 16:59:47

ichilver
ichilver
Posts: 15 		Hi

Many thanks for your help and advice.

Got it all working and the new version 0.20b is much smoother and stable than the previous version.

Ian..
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14/05/2012 17:07:29

Marco_D
Marco_D
Posts: 582 		ichilver wrote:
Hi

Many thanks for your help and advice.

Got it all working and the new version 0.20b is much smoother and stable than the previous version.

Ian..


That's good news Ian

Thanks for keeping us updated.

Cheers,
Marco
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