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18/01/2010 21:52:21

progamex
progamex
Posts: 2 		Sometimes when I start Muvizu, nothing appears unless i get close to it, not characters, not backdrops, nothing. The camera sees everything however, and the only way ive found to fix this problem is the reinstall it once or twice, but i dont want to lose all my skins. Any help?
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19/01/2010 11:05:06

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 100 		Hi progamex,

We have experienced this problem a few times ourself when testing the releases, however we've never been able to repeat this problem with any consistency so we've been unable to track down the specific sequence of steps to repeat the problem. What usually works for us to see the contents of your scene again is to restart the computer.

To try and aviod losing your skins, if just restarting does not help you, you can install Muvizu over the existing installation. This way your saved skins will remain.

As for a cause to this problem? The best idea we have just now is that it may be a result of a conflict between graphics card drivers, although this is just an idea as the problem only affects a few of the computers we've tested on and they do tend to be older computers. You may need to check for an update to your graphics card drivers.

If you could send us some additional information to bugs@muvizu.com about your computer system it might help us to identify the root cause of this issue. What you should do is gather your full system specifications using asmall part of Direct X. This is called DXDiag, which is a tool that is shipped by Microsoft as part of DirectX and basically gathers your system configuration and lets you save it as a text file. To use it follow these instructions:

1. Click the start menu.
2. Select Run.
3. Type dxdiag and hit enter (or click ok).
4. Wait until the processing bar runs to completion.
5. Click the save information button.
6. Attach the file with all the information to an email reply to us.

You can find more information on DXDiag at http://technet.microsoft.com/en-us/library/cc938991.aspx

We have a new version planned for release within the next month, so hopefully this update will iron out this issue.

Thanks for taking the time to report the issue,
The Muvizu Team.
edited by Muvizu_Admin on 1/19/2010
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.