Site Search
Join Muvizu
Messages in this topic - RSS

Home ? Tech Help ? "An error has occurred": after installation

the topic is closed
25/07/2012 00:54:21

gdesigner
gdesigner
Posts: 3 		I have Windows 7/64-bit system. I have downloaded Muvizu several times since yesterday but I still keep getting error messages such as the picture show. I apologize for the bad quality of the picture please help, thanks.
permalink
25/07/2012 12:46:53

jamesriley
jamesriley
Posts: 69 		Hi gdesigner,

Thanks for getting in touch.

If you could completely uninstall the version of Muvizu you have and re-install the 64bit lite or full version, this might help.

If you send me the specifications of you machine as well this might help me get to the bottom of the error.

Thanks in advance.

Jim.
permalink
25/07/2012 13:04:15

gdesigner
gdesigner
Posts: 3 		Thanks Jim. Now in order for me to get the specifications, I would need to open up system properties, correct?
permalink
25/07/2012 14:14:53

gdesigner
gdesigner
Posts: 3 		Here's an attachment of the error message

System specs: ------------------
System Information
------------------
Time of this report: 7/25/2012, 08:59:38
Machine name: SIMPSON-FLEMING
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: 320-1030
BIOS: Ver: AN2_710.rom vAN27.10
Processor: AMD A4-3400 APU with Radeon(tm) HD Graphics (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 3570MB RAM
Page File: 5330MB used, 1808MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
permalink
23/04/2013 01:35:42

GuyFilms
GuyFilms
Posts: 1 		I THINK I can help you. Just one question: are you trying to download Muvizu Lite, or full version?
permalink
13/05/2013 19:51:48

gorky117
gorky117
Posts: 3 		jamesriley wrote:
Hi gdesigner,

Thanks for getting in touch.

If you could completely uninstall the version of Muvizu you have and re-install the 64bit lite or full version, this might help.

If you send me the specifications of you machine as well this might help me get to the bottom of the error.

Thanks in advance.

Jim.
permalink
13/05/2013 19:53:29

gorky117
gorky117
Posts: 3 		jamesriley wrote:
Hi gdesigner,

Thanks for getting in touch.

If you could completely uninstall the version of Muvizu you have and re-install the 64bit lite or full version, this might help.

If you send me the specifications of you machine as well this might help me get to the bottom of the error.

Thanks in advance.

Jim.



Hi Jim ,



Greetings for the day !


I am too receiving the following error massage when I am clicking on Muvizu icon on desktop:


An error has occurred:- Unable to load DLL:-Muvizu.dll. The specific module could not be found .( exception from HRESULT:0X8007007E


Below is the configuration and detail of Machine where I have installed Muvizu version full( 500MB) for windows 64 bit


Sony Viao
windows 7 home edition 64 bit
Intel core i5 processor
4 GD RAM
Radeon 1 GB graphic card


100 GB of Hard desk free space


Will appreciate an early response



Warm regards
Gaurav
permalink
20/05/2013 12:04:51

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		Hi gorky117,

The best thing to do in this situation is to completely uninstall everything (including going to the "C:\program files\" and/or "C:\program files (x86)\" folders and deleting any and all "Muvizu" or "Muvizu Play" folders there).

Next restart your computer (it never hurts to do this )

Re-install Muvizu and ensure that you tick the 3 boxes for C++ redistributables, .Net framework and for Direct X - even if they are already installed.

If this doesn't fix the problem, let us know

--
Direct, don't animate!
permalink
29/05/2013 08:44:32

gorky117
gorky117
Posts: 3 		Jamie wrote:
Hi gorky117,

The best thing to do in this situation is to completely uninstall everything (including going to the "C:\program files\" and/or "C:\program files (x86)\" folders and deleting any and all "Muvizu" or "Muvizu Play" folders there).

Next restart your computer (it never hurts to do this )

Re-install Muvizu and ensure that you tick the 3 boxes for C++ redistributables, .Net framework and for Direct X - even if they are already installed.

If this doesn't fix the problem, let us know


Hi Jamie ,

Hope you are doing good !

Thanks a million! I have down loaded the software following your instructions !

Cheers !!!

Warms Regards

Gaurav
permalink
the topic is closed

Home ? Tech Help ? "An error has occurred": after installation

About

Media

Legal

Muvizu

Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.