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Home ? Tech Help ? Something is wrong with Muvizu

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22/09/2012 12:24:29

ChrisLatta
ChrisLatta
Posts: 24 		each time i open muvizu nothing comes up no cameras no characters no sets
like this at least the old software i download worked this one does not
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22/09/2012 15:42:17

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		Hi Chris,

I take it the mirror links worked to let you download the latest version of Muvizu?

We've had this bug reported a few times by different people, it's a very annoying one and even more so for us at Muvizu as it's incredibly difficult to reproduce outside of a few specific computers. We've introduced a number of fixes that address that but if you are using the September 11th release version of Muvizu, we've obviously not fixed it well enough yet.

There is a couple things I'd suggest you try in order to fix this, though you need to understand that this problem may require bug fixes to Muvizu as well in order for it to totally go away.

#1 - Click the ? icon, then About and then System Info. Once there click the copy button and send your system info to us at bugs@muvizu.com or post them here if you like.

#2 - Make sure your graphics card drivers are up to date.

#3 - Make sure you've got the latest versions of Direct X, .Net and C++ Re-distributable installed on your computer.

#4 - Could you try all the characters? Does this only happen for the Beefy or does it happen to the Girl, blob, skeleton characters (et al) as well?

--
Direct, don't animate!
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22/09/2012 17:31:27

ChrisLatta
ChrisLatta
Posts: 24 		sorry i dont know what u mean
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28/09/2012 15:13:11

Lev_Dynamite
Lev_Dynamite
Posts: 157 		ChrisLatta wrote:
sorry i dont know what u mean
Hey,

Let's kick-off with getting your system info to us!

To do this, open Muvizu and click the "?" in the top-right corner. From the drop down menu that opens, select "About", as shown below:

After clicking on "About", the "About Muvizu" window should open (as shown below). In this window, click the "System Info" button at the bottom of the window (highlighted by the red circle):

This should then open the "System Info" window in Muvizu, which will display various specs regarding your PC that could help us understand what may be going wrong for you. If you click the "Copy" button at the bottom of the System Info window and then open an e-mail, right-click and Paste into the message body, and then send the e-mail with your system info to bugs@muvizu.com, then we can have a look at your setup and hopefully figure-out how to get Muvizu working as expected for ya!
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.