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Home ? Tech Help ? Impossible to login

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08/07/2010 08:15:46

diwani
diwani
Posts: 1 		Hello you there!
Unfortunately I cannot get started with muvizu. When I login I get the "username or password is incorrect" message, but with the same username and password I can login in www.muvizu.com.
Any suggestion anybody?
Cheers
Diwani
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08/07/2010 10:23:06

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 100 		hi diwani,
thanks for downloading muvizu and taking the time to try it out! i'm sorry you're having problems logging in - but from your message below i'm not quite sure what you're trying to do and what is going wrong.

are you trying to upload your clip via the app using the website log ins? if so, i can see your problem. we are utilising youtube to transcode and host clips made in muvizu for many reasons, but primarily for a quick turnaround for users to see their videos online. when you upload via the app, you have to use your youtube account log in.

we switched over to this method a few months ago for various reasons, and utlising the youtube api we made it possible for muvizu.com users to connect their muvizu accounts with their youtube accounts. to do this:
  • go to edit profile
  • there will be a link under your username encouraging you to link your youtube account to your muvizu account. click on this
  • you will be asked to link your accounts. please note: we do not have access to nor will we store your youtube/google account details. the api allows us to connect them but we do not store any information
  • don't have a youtube/google account? create one free of charge at youtube.com - then follow the above steps.
i hope this helps. if you're still having problems or if i've not addressed your main issue above, please feel free to get in touch.

thanks

the muvizu team
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.