Site Search
Join Muvizu
Messages in this topic - RSS

Home ? Tech Help ? 32 or 64

the topic is closed
08/08/2010 08:42:48

CliveAnthony
CliveAnthony
Posts: 3 		Hi - I am just in the process of downloading the program files for Muvizu. I have had a quick look round the site but don't seem to be able to find any reference to whether or not the program is native 32 or 64 bit software. I am running windows 7 - 64bit operating system and before I install the software I would just like to inquire if there will be any problems with this.

Many thanks .........................Clive
permalink
08/08/2010 10:15:57

MrMaDavis
MrMaDavis
Posts: 5 		Hi Clive
I have just installed this on my W7 machine 64bit and sadly I cant git it to start The programe starts to load and then I get the dreaded " Muvizu has stopped working" dialog! trouble is it doesn't say what the issue may be.
Would be great to know how you get on hopefully you have more luck.

Mark
permalink
08/08/2010 10:20:15

CliveAnthony
CliveAnthony
Posts: 3 		Thanks for that Mark - I suspected as much - I will delete the download and put this on hold till the 64 bit version is released I have enough on my hands learning to cope with the new Adobe CS5 suite without further complicating issues. Good luck with yours though...................Clive
permalink
08/08/2010 10:45:24

MrMaDavis
MrMaDavis
Posts: 5 		Ok mate I will post back if I find out a solution but without any error codes to work with I wont Hold my breath lol
permalink
08/08/2010 11:49:17

glasgowjim
glasgowjim
Posts: 698 		Hi Clive/Mark,

We run it on Windows 7 64 bit every day and have had no extra issues with the software. There are obviously some wrinkles in the programme as it is still a beta version but there are none that are specific to a 64-Bit operating system.

Mark - did you create a thread with the error then delete it? I thought I had seen a thread where you said that the crash occurred when you were downloading the remote manifest? If so this may be fixed by running Muvizu in Administrator mode - it needs to download a cache to your hard drive and it needs to be started by an administrator to do so.

Edit- never mind, it was TCC-Hellgat's thread. Could you try running Muvizu as an administrator anyway please?

Take care, and if you have any other questions please ask.
-Jim.
edited by glasgowjim on 8/8/2010
permalink
08/08/2010 12:11:13

MrMaDavis
MrMaDavis
Posts: 5 		Hi glasgowjim

Thanks for your reply, I soooo want to have a play with this software lol. It wasn't me who posted b4 I have only joined up today ( And i am causing you headache all ready! ) Let me give you all the info

My System Info:
Windows 7 64bit
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
4.00 GB
NVIDIA GeForce 9600 GS
2559 MB Total available graphics memory

Directx 11
.net framework 2.5, 3, 3.5 and 4
visual studio c++ up from 2005 to 2008

I have done so far....

I have downloaded the package twice now and installed it successfully using administrator rights,
I have tried starting the program normally and "run as administrator" and on each occasion the dialog box comes up with some stuff loading ( it disapears very fast so it is hard to see at what point it closes)

The last entry in the box says " downloading manifest: Done
Then the box closes and I get the windows dialog box saying that "Muvizu has stopped working" Windows is checking for a solution to the problem

Thats it! hope you have an idea

Cheers


permalink
08/08/2010 13:47:07

glasgowjim
glasgowjim
Posts: 698 		Hi again,

Sorry about the delay in replying - I am at home and my internet connection is a little temperamental.

I didn't realise that the downloads had worked and that the crash/hang occured when Muvizu itself was launching.

From what I can see there is no obvious reason for Muvizu not working - you actually have a very similar machine to a few people in the office. From what has been said in other posts updating your DirectX runtime can fix startup problems - in fact there was an update released on Friday at:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

It says it's just an update for 9.0c but it will update DX10 and DX11 systems - as the Direct X 8,9,10 and 11 files are all separate.

If that doesn't work please let me know.

Take care,
-Jim
permalink
08/08/2010 13:59:33

MrMaDavis
MrMaDavis
Posts: 5 		What a star you are!!!!

That sorted out the problem straight away, My windows update is always turned on so why it didn't work automatically I don't know.
Not having it work straight away did give me the chance to watch the tuts so now I am of for a play!

Thanks for your help and thanks to you all for creating whats looks like a fantastic programe, Hope to see you around.

Cheers

Mark
permalink
08/08/2010 16:13:54

glasgowjim
glasgowjim
Posts: 698 		Thanks Mark, I appreciate it.

I think you can configure Windows update to do Direct X, but I am not 100% sure - hope you enjoy using Muvizu, and if you have any other problems or suggestions please let us know.

Take care,
-Jim.
permalink
08/08/2010 17:14:07

CliveAnthony
CliveAnthony
Posts: 3 		Reconsidering

Well now, all this makes a huge difference. I haven't deleted the download yet and in consideration of what has been said I will give it a go. Will have to wait till next week now though, I'll keep you all posted...................Clive
permalink
08/08/2010 19:18:51

glasgowjim
glasgowjim
Posts: 698 		Glad to hear it Clive - the more the merrier!

I hope you enjoy using Muvizu (when you can fit it in ) and if you have any problems just let us know.

-Jim.
permalink
09/08/2010 11:41:16

muddybunny
muddybunny
Posts: 24 		I'm using Windows 7 64 bit too. I don't really like working using my admin account, but I can't even see the program in my user account. Is there something I can do to make it available there?

Thanks.
permalink
09/08/2010 12:05:01

glasgowjim
glasgowjim
Posts: 698 		Hi Muddybunny,

Sorry you are having trouble launching Muvizu -when Windows 7 installs a programme it doesn't always generate short cuts - I have a Laptop with 7 on it and it happens quite a lot with a variety of programmes.

You can create a short cut by going to C:\Program Files\Muvizu\Binaries, Right-Clicking on Launcher.exe, Left-Clicking on Copy then go back to the Desktop and Right-Click on it and then Left-Click on Paste Shortcut.

If that doesn't work please let me know.

Take Care,
-Jim
permalink
09/08/2010 13:39:15

muddybunny
muddybunny
Posts: 24 		glasgowjim wrote:


You can create a short cut by going to C:\Program Files\Muvizu\Binaries, Right-Clicking on Launcher.exe, Left-Clicking on Copy then go back to the Desktop and Right-Click on it and then Left-Click on Paste Shortcut.


Thanks for your reply. That didn't actually work (I ended up with a copy of the Config file), but following your instructions and making a short cut from the C:\Program Files (x86)\Muvizu\Binaries - Muvizu (Application) worked.

Ta v much.
permalink
the topic is closed

Home ? Tech Help ? 32 or 64

About

Media

Legal

Muvizu

Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.