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Home ? Tech Help ? Can't get it to run

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08/08/2010 20:01:00

CrimsonBronxs
CrimsonBronxs
Posts: 3 		Hi
I have tried to get Muvizu to work all day on my computer but it starts the launcher loads the 3rd thing on the list
them crashes for no reason
I have an Amd 2.0ghz running Dirrectx9.0b Radeon 9200se graphics card
i just can't get it to work
I have the Unreal 3 engine running on my computer with no probs
but for some reason this wont run
any help
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08/08/2010 20:37:57

glasgowjim
glasgowjim
Posts: 698 		Hi CrimsonBronx,

Sorry you are having trouble launching Muvizu - updating your Direct X Runtime to the latest version has fixed this issue for some of our users. You can download Direct X from here: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

If that doesn't work please let me know.
-Jim.
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08/08/2010 22:01:49

CrimsonBronxs
CrimsonBronxs
Posts: 3
get to this part says done then crashes
have directx 10 on ans windows XP
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09/08/2010 10:52:05

glasgowjim
glasgowjim
Posts: 698 		Hi again CrimsonBronxs,

Most people who have crashed at that point have managed to get Muvizu working by updating their Direct X files.

Even though you have Direct X 10 your PC will still have Direct X 7, 8 and 9 on it - the link I gave you will update your Direct X 9 files to the very latest version which should, hopefully, get Muvizu running on your machine.

Take care,
-Jim.
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10/08/2010 22:46:32

CrimsonBronxs
CrimsonBronxs
Posts: 3 		Well finaly got it to start loading only to find my stupid graphics card needs shader 2 on it
I thinks somone up there hates me
LOL
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11/08/2010 12:09:21

glasgowjim
glasgowjim
Posts: 698 		Hi CrimsonBronx,

I have posted a possible work around for people with below-spec graphics cards at: http://www.muvizu.com/Forum/topic269-error-msg--first-time-running.aspx#post422

It's isn't guaranteed to work but it's the only way, other than upgrading your card, that your machine will have a chance of running Muvizu.

And please remember that any 3rd party software is used at your own risk.

Take care, and if you try the work-around please let me know if it works.
-Jim.
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11/08/2010 20:29:07

Alig
Alig
Posts: 1 		I have that as well whenever i get on this pops up...


Vertex element type 5 not supported










RaiseException() Address = 0x76fd42eb (filename not found)




CxxThrowException() Address = 0x75bb8e89 (filename not found)




Launch() Address = 0x100a21a2 (filename not found)




Address = 0xe875c14c (filename not found)
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12/08/2010 10:36:05

glasgowjim
glasgowjim
Posts: 698 		Hi Alig,

Unfortunately that error also means that you have a graphics card that doesn't meet Muvizu's minimum specifications.

You might want to try the work around that I mentioned in my previous post, but it's not guaranteed to work.

Take care,
-Jim.
edited by glasgowjim on 8/12/2010
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Home ? Tech Help ? Can't get it to run

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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.