Site Search
Join Muvizu
Messages in this topic - RSS

Home ? Tech Help ? Opening Muvizu - Fatal Error

the topic is closed
30/11/2014 12:21:01

TheBankser
TheBankser
Posts: 43 		I've been trying to make a christmas cartoon with muvizu lately, and i'd been using the Christmas 2012 Set, i had been worked on my cartoon all night. As i was saving it, to finish the next day, it crashed when it was 65%, and a pop-up appeared: reading fatal error, with a whole load of codes. So when i opened Muvizu the next day, the same pop-up appeared, but i closed it and carried on with the cartoon, but it crashed with the save again! Eventually i made my own snow world for the cartoon, and when i saved it, it worked! But now, when i try to open Muvizu, the pop-up appears but when i close it, or click "OK",it won't let me in Muvizu AT ALL!
Will i have to uninstall Muvizu, then re-install it? Or is there another solution?
permalink
30/11/2014 12:38:24

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2220 		Could you post a screenshot of the error?
Alternatively, try sending in a support ticket: http://www.muvizu.com/Support
permalink
30/11/2014 13:45:58

TheBankser
TheBankser
Posts: 43 		I've tried taking a screenshot, but it won't let me paste it!
permalink
30/11/2014 13:47:35

TheBankser
TheBankser
Posts: 43 		Also, what is a support ticket? And how does it work?

I'm new to using everything in the website
permalink
30/11/2014 14:01:33

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2220 		TheBankser wrote:
I've tried taking a screenshot, but it won't let me paste it!

To post a screenshot in the forum, upload it to an image site of your choice (I use http://imgur.com/ because you don't need to have an account), right click the image and click "copy image URL".
Once you've done that, click the image button on you forum post and paste the URL.

TheBankser wrote:
Also, what is a support ticket? And how does it work?

Go to http://www.muvizu.com/Support and put in your name, email address, what your problem is, and details of the problem. The Muvizu support team should reply within a day or so.

I hope this helps,
MDW13
permalink
30/11/2014 21:41:44

TheBankser
TheBankser
Posts: 43 		Thanks!
permalink
the topic is closed

Home ? Tech Help ? Opening Muvizu - Fatal Error

About

Media

Legal

Muvizu

Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.