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Home ? Tech Help ? Can't make movie :(

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29/07/2011 20:59:46

DylnCox
DylnCox
Posts: 2 		Luckily I was just testing out a scene, but when I clicked Make Move, renamed it and decided where I wanted it to be saved, it comes up with an error. "Movie not saved, file is either locked or in use."
I've tried renaming the file, I've uninstalled/reinstalled Muvizu, I have no logfile(s), I've logged into the program and tried that way, I've tried a different save destination, all to no prevail. I'm starting to lose hope.
I'm running Windows XP, decent computer (definitely enough to run this program)... I don't believe I'm doing anything wrong.. any ideas?
edited by DylnCox on 30/07/2011
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30/07/2011 00:29:32

DanimalMuvizu mogulExperimental user
Danimal
Posts: 477 		What is the error message you receive?
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30/07/2011 07:10:39

DylnCox
DylnCox
Posts: 2 		There was an error making your movie.
The file is locked, or in use by another application.
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01/08/2011 11:37:44

Luscan
Luscan
Posts: 176 		Hi DylnCox,

Have you tried closing other applications that are running in the background? There's a chance that one of the other programs that you have could be using something that Muvizu needs to access to make films. Windows isn't that good at sharing I'm afraid.

If that doesn't work could you send a copy of your dxdiag.txt to bugs@muvizu.com ? If you don't know how to make a dxdiag then do the following:

Click start and then run/search for a program called DXDiag. Run the application and then, when the blue bar has finished filling up click 'save all information'. The file that's created is called dxdiag.txt. If you could send that to us it'd be a great help.

Thank you

Luscan
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Home ? Tech Help ? Can't make movie :(

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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.