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Home ? Tech Help ? Cannot start Muvizu - Muvizu.dll problem?

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10/05/2013 22:38:22

andez2000
andez2000
Posts: 6 		Hi,

When I start Muvizu I get the following error:
An error has occurred: Unable to load DLL 'Muvizu.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)

I've downloaded the latest release and tried both x64 and x86. I am using Windows 7 Home Premium.

Any thoughts?
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11/05/2013 07:39:05

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2220 		This has happened before. http://www.muvizu.com/forum/topic2746-crashes-and-error-messages.aspx
Did you untick c++ runtime during the install?
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11/05/2013 20:23:49

andez2000
andez2000
Posts: 6 		I did install all the default options including C++ and DirectX. I think DirectX errored. It should be on this anyway.
I looked at the Muvizu folder and there was no version in the Muvizu.dll properties tab.

How can I resolve this? I did put on 64-bit first. When it didn't work with the mentioned error I tried reinstalling. Then gave up and put the 32-bit on and I had the same issue.

Cheers
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11/05/2013 20:34:03

andez2000
andez2000
Posts: 6 		I uninstalled redownloaded/installed the VC++ 2010 Redist (x86 and x64) from Microsoft.

I reinstalled Muvizu and I get the same error.
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11/05/2013 21:02:55

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2220 		Hmm... perhaps you'll have to PM Neil.
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11/05/2013 21:19:31

andez2000
andez2000
Posts: 6 		Hi,

Is there a contact for Neil?

Cheers
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11/05/2013 21:25:11

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2220 		http://www.muvizu.com/Profile/Neil
Then click 'Send a message'
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11/05/2013 21:50:27

andez2000
andez2000
Posts: 6 		Cheers MrDrWho, I have messaged Neil
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13/05/2013 10:32:48

NeilExperimental userMuvizu staff
Neil
Posts: 396 		andez2000 wrote:
I think DirectX errored.

Hi andez,

Can I ask in what way DirectX errored? I suspect that might be the problem, so if we can get that fixed, hopefully we can get your copy of Muvizu working.
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13/05/2013 21:50:15

andez2000
andez2000
Posts: 6 		I am not too sure how it failed before.

I checked that I had no DirectX installed and reinstalled (unticked .NET Framework and C++ Runtime) Muvizu.

This time the setup has worked.

Andez
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14/05/2013 10:00:25

NeilExperimental userMuvizu staff
Neil
Posts: 396 		andez2000 wrote:
This time the setup has worked.

So is your Muvizu working now? I hope so.
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