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Home ? Tech Help ? Will Not Run

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08/12/2010 12:48:09

coda43701
coda43701
Posts: 5 		Howdy,
Can't wait to use this program.
Have installed a 2nd time to the C root.
Still will not run.
My video card is an 8600 gts
Vista home basic
4 gig ram
2.13 Core 2 Duo
But I do not have internet at home.
I notice it tries to update on startup but then closes.
I should have the latest version- downloaded on 12 7 10.
also have dx 10
and latest video driver.
Thanks

Jeff
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08/12/2010 15:08:14

glasgowjim
glasgowjim
Posts: 698 		Hi Jeff, sorry you are having trouble.

The most common solution for startup problems is to update DirectX 9 - it actually has a separate update to DirectX 10.

The DX9 updater can be found at:

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

Please let us know how you get on.

Take care,
-Jim.
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08/12/2010 16:25:11

coda43701
coda43701
Posts: 5 		Jim,
I checked my dx dialog in windows system and it says I have 10
with no problems showing.

Thanks
Jeff
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08/12/2010 16:29:21

glasgowjim
glasgowjim
Posts: 698 		Hi Jeff,

Your Direct X 10 status doesn't have any effect on Direct X 9 programmes such as Muvizu - could you please try updating to the latest version of Direct X 9?

Thanks,
-Jim.
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08/12/2010 16:41:37

coda43701
coda43701
Posts: 5 		Jim,
Thanks for the quick reply.
I have downloaded directx 9.0c to try when I get home.
But I believe I have tried this and get an error while installing.
would I need to remove dx10 first?
Will try it one way or the other.
Thanks again

Jeff
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08/12/2010 17:15:47

glasgowjim
glasgowjim
Posts: 698 		Hi again Jeff,

You shouldn't have to do anything to your Direct X 10 installation as it's files are independent of Direct X 9.

Updating Direct X 9 works for at least 90% of users who have problems - so here's hoping you fall into the majority .

Take care,
-Jim.
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09/12/2010 12:58:07

coda43701
coda43701
Posts: 5 		Me Again,
Tried again last night with no luck.
How do I attach screen shots so you can see the error i'm getting.
Thanks

Jeff
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09/12/2010 13:26:29

glasgowjim
glasgowjim
Posts: 698 		Hi Jeff, I think I might know why that didn't work:

I just realised that Microsoft changed all of their download locations and that link used to point to an offline installer but it now points to an installer that requires you to be online (it's about 286kb) - I did a bit of digging around and this installer is the newest one that I can find that will definitely work with an offline machine: (it's around 95.6 mb)

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Sorry about that - I only realised when I looked at the page again today - this installer should fix your problems.

If it doesn't work you could still send us the screenshots:

You could upload the photos to the site via your profile or alternatively www.photobucket.com can host pictures. You could then use the attach image function on the forum and put the image's URL in the pop-up.

Alternatively you could simply attach the screenshots to an e-mail with a brief description of the problem (and a link to this forum thread, so that if it's not me that gets the e-mail they know what's been happening) and send it to bugs@muvizu.com.

Sorry again, and hopefully the other installer should sort things out.

Take care,
-Jim.
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09/12/2010 15:04:34

coda43701
coda43701
Posts: 5 		Jim,
I actually tried that also.
I sent my screenshots to the bugs address.
I installed on my work computer just to make sure it wasn't me,
and it worked fine.
Thanks
again
Jeff
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10/12/2010 10:36:39

glasgowjim
glasgowjim
Posts: 698 		Hi Jeff,

Looking at the screenshots that you sent in it seems that the Muvizu installation hasn't completed due to problems with the in-build DX9 installer.

Could you please try installing Muvizu with all of the additonal components deselected? (Like the screenshot below)

Thanks,
-Jim

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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.