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Home ? Tech Help ? After Update, things are going wrong

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04/12/2012 20:54:39

BlissWisdom
BlissWisdom
Posts: 1 		Dear All,

I am a new Muvizu user. I just recently updated Muvuzi because it notified me that there is an update. So i did. However, after updating, there are several problems that is occurring:

1) Every time I start Muvizu, it asks me to download the update.....that takes several minutes. I updated it already so i dont know why i have to keep on downloading and updating each time i start Muvizu!

2) After it downloads and finally open the program, i cannot find the superhero package or the characters anymore??? where are they? they are the best looking characters and I always use them, its a shame that they disappeared? does this mean the updated Muvizu just deleted them?

3) the old set that I saved when I created the set by using the super hero characters, i cannot open them anymore. When i try to open the set it says --> "It is with some regret that I must inform you of the following unexpected error: Character does not have required attachment socket."

Is there something wrong with the Update package that is ruining my Muizu?

Thank you everyone who reads or answers this posts!! I really need help because I have projects due using this program. Thank you!

Sincerely,

Js
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04/12/2012 21:07:34

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988 		Hi BlissWisdom - I've seen this message somewhere else on this forum...
I believe your problem is that the main program has updated itself, but it's still using the older versions of the hero content pack. If you download the latest version of the Heroes & Villains pack here http://www.muvizu.com/Pack/1/Heroes-and-Villains
then all should be well.

Failing that, download the entire v0.23b Muvizu program (not the Lite version) and install that instead. Hope this helps.
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05/12/2012 11:17:00

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609 		Yeah, I think ziggy has hit the nail on the head here. Muvizu does seem to get a bit confused about updating content packs just now. Best download and install them separately.

Let us know how you get on!

--
Direct, don't animate!
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05/12/2012 14:30:26

WozToonsExperimental user
WozToons
Posts: 494 		I always download and install the full package to update and have never had any problems.
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Home ? Tech Help ? After Update, things are going wrong

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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.