Site Search
Join Muvizu
Messages in this topic - RSS

Home ? Characters ? Missing characters and objects

the topic is closed
21/07/2010 15:00:12

Mach
Mach
Posts: 31 		I just installed Muvizu on my new Laptop computer.
When I try to create a character or objects they don't show up. The list of characters as well objects
is empty (no picture is shown to select)
Other parts of the Craete menu work ok.
As well if I load a new scene, most scenes are empty (except the camera), some scene show
some objects but not all.

I'm using Win7 (x64)
NVIDIA® GeForce® GT 330M GPU

Hope there is an easy way to fix that problem.
Thank you for your help.
permalink
22/07/2010 07:23:11

blaineremer
blaineremer
Posts: 2 		I'm in the same boat. I can't create characters or objects. The list of characters and objects is empty.
I'm using windows 7 (X64) with ATI Mobility Radeon HD5870
permalink
22/07/2010 13:30:26

glasgowjim
glasgowjim
Posts: 698 		Hi Mach and blaineremer,

The first time that you run Muvizu it connects to a database in order to generate the list of Characters and Objects, but at the moment there appears to be an issue with that connection.

We are looking into it and will update you when there is any more news.

Thanks for letting us know,
Jim.
permalink
22/07/2010 14:13:50

glasgowjim
glasgowjim
Posts: 698 		Hi again Mach and blaineremer,

I was hoping to get some more info from you if that's ok;

Is this the first time that you have installed Muvizu?
If so, did you download the installer after the 28th of June?
Is the computer connected to the internet when you run Muvizu after installing it?
When you run Muvizu the launcher window appears on the top left of the screen (this may happen very quickly, depending on the speed of your processor) - does it say "Downloading Remote Manifest....Done" or "Downloading Remote Manifest....Failed"?
Is Muvizu currently blocked by a Firewall?

Thanks again,
Jim.
edited by glasgowjim on 7/22/2010
permalink
22/07/2010 14:20:47

glasgowjim
glasgowjim
Posts: 698 		You can see examples of each Remote Manifest message here:

http://www.muvizu.com/Portfolio/ContentDisplay.aspx?typeID=1&mediaID=3774&userid=3103
permalink
22/07/2010 15:52:57

blaineremer
blaineremer
Posts: 2 		I was able to get mine to appear. I had to reload the program a couple of times before I didn't get the fail message. The fail message was appearing before but it only flashed on my screen for a brief second. Dang Quad Cores....
edited by blaineremer on 7/22/2010
permalink
22/07/2010 16:44:12

glasgowjim
glasgowjim
Posts: 698 		Glad to hear it's working, but just to check one thing - did the "Failed" message appear at all this afternoon or did it only appear last night/this morning?

Have fun with the app, and if you have any other questions, problems or suggestions just let us know.
-Jim.
permalink
22/07/2010 17:14:05

Mach
Mach
Posts: 31 		Thank you glasgowjim. Didn't know I had to be online when running Muvizu.
Do I have to be online all the time I start it or just one time after installing it?
permalink
23/07/2010 09:45:22

glasgowjim
glasgowjim
Posts: 698 		You only need to be online when you run Muvizu for the following:

1. To build the list of characters and objects after a fresh install
2. To download an update
3. To use pictures from a shared project Assets folder on the Muvizu website
4. To upload videos to YouTube directly from the application

Take care, and enjoy using Muvizu - if you need any more help just post on here - it's checked frequently.
edited by glasgowjim on 7/23/2010
permalink
19/08/2010 22:10:24

OwenC1993
OwenC1993
Posts: 1 		i cant find characters its blank is there a way to make them come on.
permalink
20/08/2010 10:06:42

glasgowjim
glasgowjim
Posts: 698 		OwenC1993 wrote:
i cant find characters its blank is there a way to make them come on.


Hi Owen, sorry you are having trouble with Muvizu.

The programme needs to connect to the internet the first time that you launch the application in order to build a list of Objects and Characters - if your PC is not connected to the internet or Muvizu is being blocked by a firewall then it will not be able to build a list of characters.

Allowing Muvizu through your firewall:

The programmes Muvizu.exe and Launcher.exe need to be added to the list of allowed programmes. They can be found in C:\Program Files\Muvizu\Binaries or C:\Program Files (x86)\Muvizu\Binaries if you have a 64-bit operating system.

While allowing Muvizu through your firewall has fixed this issue for most people some users have been unable to get Muvizu to connect to the internet at all, meaning Muvizu cannot build the list of characters. We are investigating this issue but you should be able to manually create the required files by downloading these fixes:

Windows 7 and Vista:

http://www.filefront.com/17189470/Muvizu Cache - Vista and 7.exe

Windows XP

http://www.filefront.com/17189468/Muvizu Cache - XP.exe

Take care,
-Jim.
permalink
the topic is closed

Home ? Characters ? Missing characters and objects

About

Media

Legal

Muvizu

Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.