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Home ? Tech Help ? Fatal Error Message

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16/06/2014 20:24:01

JudyJohnson
JudyJohnson
Posts: 44 		Hello,
When I try to change the actions on some of my characters, I keep getting this "Fatal Error" message window. When I click on it, Muvizu then shuts down. What is going on? This is highly frustrating since I am using Muvizu for my job and I need it to work efficiently.
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16/06/2014 23:55:30

primaveranz
primaveranz
Posts: 520 		Have you logged a Support Call?
Actually does anyone know if these are being answered any more?
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17/06/2014 03:04:44

bigwallyMuvizu mogulExperimental user
bigwally
Posts: 399 		primaveranz wrote:
Have you logged a Support Call?
Actually does anyone know if these are being answered any more?


They are being answered. Why would you say otherwise?
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17/06/2014 03:12:17

primaveranz
primaveranz
Posts: 520 		bigwally wrote:
Why would you say otherwise?


I didn't say they were not being answered, I was interested to know if they still were, given the dearth of community interaction and concrete news from Muvizu these days.
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17/06/2014 13:02:17

JudyJohnson
JudyJohnson
Posts: 44 		primaveranz wrote:
Have you logged a Support Call?

I have not logged a support ticket yet. But if the problem persists I will be.
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17/06/2014 20:04:10

muvizu_chapMuvizu staff
muvizu_chap
Posts: 82 		Hey Judy, are there any specific actions you take that cause the program to crash or does it happen randomly. It could be a hardware issue, have you checked our minimum spec? http://www.muvizu.com/System-requirements

P.S I am answering support tickets most days.
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17/06/2014 20:11:09

JudyJohnson
JudyJohnson
Posts: 44 		It was only crashing when I tried to put the "Idle" action (I believe that was it) on the girl character. However, it hasn't crashed at all today, so it could have just been a glitch. My computer does meet the specifications. Thank you!
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