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Home ? Tips & Tricks ? Can't install Muvizu on new computer

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18/06/2020 09:38:34

theotherguy
theotherguy
Posts: 176 		Hi, I'm a long time Muvizu user, I'm upgrading my computer and I'm trying to install Muvizu. I tried to reinstall my original 2014 version but it wouldn't accept my serial number, then I downloaded and installed the latest version, it wouldn't accept my serial number either so I figured I'd have to buy it again, when I went to purchase it says I'm already an owner! What to do?
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13/03/2025 14:07:56

cherry45wilder
cherry45wilder
Posts: 1 		Hello,

It sounds like you're facing a frustrating situation with your Muvizu installation. Here are a few steps you can try to resolve the issue:

Check Your Account: Make sure you're logged into the correct Muvizu account that you used to purchase the software. Sometimes, the serial number might be linked to a specific account.

Reinstall: If you haven't already, try uninstalling the software completely and then reinstalling it. Sometimes, a fresh installation can resolve issues with serial numbers.

Compatibility: Ensure that your new computer's operating system is compatible with the version of Muvizu you're trying to install. There have been reports of issues with Windows 11.

License Key Retrieval: If you've lost or forgotten your license key, you can retrieve it by logging into your Muvizu account and checking the "My Products" section.


Best regards,
Cherry
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13/03/2025 17:17:42

AlisonConnor
AlisonConnor
Posts: 1 		What windows does that computer run?
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Home ? Tips & Tricks ? Can't install Muvizu on new computer

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